Terms of Service.
This Agreement governs your access to and use of the Brilliance One ecosystem. These terms are designed to protect customers, users, platform integrity, and the mission behind the services we provide.
Last Updated: October 14, 2025
Clear terms for a stronger platform.
By accessing or using our Services, you agree to be bound by this Agreement. These terms help define the rules, responsibilities, protections, and limitations that support a secure and reliable Brilliance One environment.
A unified business operating system.
Brilliance One provides access to the Brilliance One ecosystem, a modular business operating platform that may include CRM, operations, communications, documents, products, workflows, websites, hosting, automation, reporting, security tools, and related business services. Available features may vary by plan, configuration, module, agreement, or customer environment.
Account Integrity
You are responsible for maintaining the confidentiality of your account credentials and for activity that occurs under your account, except where prohibited by law. Users must not share access, bypass controls, or attempt unauthorized access.
Economic Terms
Subscription plans may renew automatically unless cancelled according to the applicable agreement, plan terms, or billing process. Fees, renewal terms, usage charges, and included services may vary by customer agreement.
Use the platform lawfully and responsibly.
Services must be used only for lawful business purposes. Users may not use the Services to distribute spam, malware, deceptive content, unlawful materials, infringing content, or harmful communications. Users may not reverse engineer, bypass security controls, interfere with platform operations, misuse APIs, or attempt unauthorized access to systems, data, accounts, or infrastructure.
Customer data remains customer-controlled.
Customer-controlled data remains the property of the customer. Brilliance One processes customer data to provide, secure, support, and improve the Services, subject to applicable agreements, policies, and legal requirements. Our processing practices are described further in our Privacy Policy.
Liability is limited as permitted by law.
To the maximum extent permitted by applicable law, Brilliance One shall not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, or business interruption. Unless otherwise required by law or a separate written agreement, total liability is limited to the amount paid for the Services during the twelve months preceding the event giving rise to the claim.
Governed by Alabama law.
This Agreement is governed by the laws of the State of Alabama, USA, without regard to conflict-of-law principles. Unless otherwise required by law or a separate written agreement, disputes shall be resolved in the state or federal courts located in or serving Cullman County, Alabama.
Questions about these terms?
Contact us through the channels below for questions about these Terms of Service, customer agreements, billing terms, or legal notices.
Official Presence
Brilliance One
1013 Fuller St SW
Cullman, AL 35055
Direct Channels
Email: sales@brillianceone.com
Phone: 256-258-8593