Brilliance One Security & Trust Center

Brilliance One
Security

At Brilliance One, security and reliability are woven into our culture, our platform, and every customer interaction. Your data, your privacy, and your success guide every decision we make.

Our Commitment

Trust is at the heart of Brilliance One - and always will be.

From the moment we founded Brilliance One, we set out to create more than just another customer-relationship platform. We wanted to give growing businesses a system they could rely on as confidently as the world's largest enterprises. For startups, local service providers, and fast-growing small businesses, every customer interaction matters, and every byte of data must be protected.

That's why security, privacy, and reliability aren't add-ons - they're our foundation.

Every feature we build, every server we deploy, and every employee we hire is guided by a single question: Will this strengthen our customers' trust?

We invest continuously in three key areas:

With Brilliance One, new and small businesses gain the kind of enterprise-grade protection that's usually out of reach - without the complexity or cost of big-company software. Your success is our success, and earning your confidence isn't a one-time promise; it's an everyday commitment.

Security Philosophy

At Brilliance One, security isn't a single feature - it's a way of life.From the first line of code to the moment a customer logs in, every decision reflects our belief that your data deserves the same protection as the world's largest enterprises.

Defense in Depth

Privacy by Design

Continuous Improvement

Bottom line: Whether you're a two-person startup or a scaling company with nationwide customers, Brilliance One delivers enterprise-grade protection in a package that's accessible, affordable, and always improving.

Platform Safeguards

Brilliance One was built from the ground up to give small and growing businesses enterprise-level security without the enterprise price tag.

Our platform combines modern engineering with relentless monitoring so you can focus on customers, not cyber threats.

Enterprise-Grade Encryption

Role-Based Access & Identity Management

Dedicated Database Options

Network & Infrastructure Protection

Continuous Monitoring & Rapid Response

Why it Matters for New and Small Businesses

Compliance & Certifications

Growing a business is challenging enough; navigating complex data-privacy laws and security standards shouldn't be another burden.

Brilliance One takes that weight off your shoulders.

Built for Modern Regulations

Self-Attested Readiness

Why It Matters for You

Bottom line: Brilliance One blends the confidence of enterprise compliance with the agility small businesses need.

You get the *assurance of world-class security practices* - without the complexity, cost, or distraction from growing your company.

Data Privacy & Governance

At Brilliance One, your customers' trust begins with privacy. We understand that small and growing businesses often face complex data privacy requirements without large legal or IT teams - and our platform is designed to simplify compliance while keeping data safe.

Built-In Privacy Tools

Our platform includes consent management, right-to-be-forgotten requests, and data-retention controls, making it easy to honor your customers' preferences and comply with GDPR, CCPA/CPRA, and other regulations. These tools give you control and transparency without adding administrative burden.

Flexible Data Residency

Where your data resides can be as important as how it's protected. Brilliance One offers configurable data-residency options, allowing you to host your database in the Brilliance cloud, your own private cloud, or on-premise. This ensures your business can meet local and regional data privacy regulations without compromise.

Dedicated Privacy Oversight

We assign a dedicated privacy officer to oversee all privacy-related policies and operations. Coupled with regular privacy-impact assessments, this ensures that new features, integrations, and data-handling practices maintain the highest standards of protection for you and your customers.

Why It Matters for Small Businesses

Even without a large compliance team, Brilliance One gives small and growing businesses enterprise-grade privacy governance. Your customers' data is managed responsibly, your business reduces regulatory risk, and you can focus on growth with confidence.

Customer Controls & Best Practices

Even the most secure platform is only as strong as the practices surrounding it.

At Brilliance One, we make it easy for small businesses to implement enterprise-grade security controls without needing a dedicated IT department.

Multi-Factor Authentication (MFA)

IP & Device Restrictions

Password & Session Policies

Regular Security Reviews

Educating Your Team

Why It Works for Small Businesses

With Brilliance One, you don't need a full-time security team to feel confident.

These built-in controls and easy-to-follow best practices give startups and growing companies enterprise-grade security without the complexity, letting you focus on what matters most - building relationships, closing deals, and growing your business.

Shared Responsibility & Transparency

At Brilliance One, we provide the tools, infrastructure, and guidance to secure your business - but security is a partnership.We call this our shared responsibility model, and it's designed to make enterprise-level protection accessible for businesses of any size.

What We Handle

What You Handle

Transparent Communication

We believe trust grows from transparency. That's why Brilliance One provides:

The Result

Even small businesses can operate with confidence, knowing their CRM environment is secure, resilient, and compliant. Brilliance One makes sophisticated security practical, understandable, and actionable, so you can focus on growth while your data stays protected.

Transparency & Trust

At Brilliance One, **trust isn't just about security - it's about openness**. We know small and growing businesses need visibility and confidence in the systems they rely on every day.

Status Portal

Our real-time status portal lets you see uptime, performance, and any incidents as they happen. You'll always know your CRM environment is operating smoothly, and you can plan your day without uncertainty or surprises.

Responsible Disclosure

We welcome input from the security community through our responsible disclosure program initiative. This proactive approach ensures vulnerabilities are identified and addressed quickly, keeping your data - and your customers - safe.

Self-Attested Security Reports

While formal third-party audits are in progress, we provide self-attested security documentation and metrics under NDA. These reports clearly show how Brilliance One aligns with industry standards and best practices, giving your team confidence in your platform's security posture.

Why It Matters for Small Businesses

Small and growing companies don't have the luxury of guessing whether their CRM is secure. Brilliance One's transparency measures ensure you see what's happening, understand your protections, and have actionable insights - all without adding overhead to your team.

Ready for the Future

At Brilliance One, security isn't just about preventing problems - it's about empowering your business to grow with confidence.

We combine state-of-the-art technology, rigorous compliance, and a culture of security to deliver a CRM platform you can trust, today and tomorrow.

Built to Scale with You

Innovation Meets Protection

Confidence for Every Customer Interaction

Your Data. Your Customers. Our Responsibility.

Brilliance One isn't just a platform; it's a trusted partner.

We take security seriously so you can take your business confidently into the future.

Your Data. Your Customers. Our Responsibility.

Brilliance One combines state-of-the-art technology, rigorous compliance, and a culture of security to deliver the most trusted CRM platform available.

In addition to our enterprise-grade safeguards, every customer receives a dedicated database, never shared, providing maximum performance and data isolation. You can choose to host this database within Brilliance's secure cloud, inside your own private cloud infrastructure, or on-premise in your own data center. This deployment freedom ensures that you maintain full control over where your data lives while benefiting from the same advanced security controls and compliance standards across all environments.

Core Modules for Every Brilliance One User

The Brilliance Core System isn't just the starting point - it's your all-in-one command center for business success. You get a dedicated database, encrypted infrastructure, HIPAA-ready protection, SMS/email marketing capabilities, lead and customer tracking, unlimited users, and storage - all for one affordable price. No hidden fees. No limits. Just clarity and control from day one.