Login to the Customer Portal with 2FA

When you go to the website you can access the private client portal by adding /Portal/ to the end of your website portal. Example: https://www.fawkesdm.com/Portal/ of the URL that you would enter. Replace our domain name with your website domain. Your organization may send you automatically to the login page or be a link on the site as well.

Note: If you are already logged in and go to this URL you will immediately be redirected to the dashboard of the portal. 

The initial login screen will alert you that "all activities within the site are monitored," if that is enabled. This is so that those trying to log in will know that their information is being monitored. We log the Account Number and Email Address. We do not monitor any passwords as that would be a violation of the users security. Additionally, we log the IP address and relevant information related to the device the user is trying to connect with.

For our GDPR and other regulatory compliance this information can be requested to be removed from the system.

• Account Code (Optional) - An account code allows you to associate a login with an account within the system. You will be using this if you are allowing the portal to be used as a private portal for tracking and informing the users of the system of specific items. This is also useful if you want users to maintain access themselves for those in their organization while you have control over the entire system.
• Email Address is your assigned email address. This is not case sensitive but must be active within the system.
• Password - is CaSe sensitive and must be typed in exactly.
• Click Log into the portal to log in. If there were any mistakes you will be told one of the items need to be fixed but not the exact item.

Two Factor Authorization

With your Google Authenticator program get the access code and enter it into the field and click Validate Two Factor Authorization.