Run jobs smoother. Keep customers happier.
Brilliance One helps plumbing companies, HVAC teams, cleaning services, electricians, landscapers, contractors, and other service businesses manage jobs, schedules, crews, estimates, invoices, customer communication, reviews, and growth from one connected platform.
One system for jobs, scheduling, crews, billing, communication, and growth.
Brilliance One is more than a CRM or light ERP. It becomes your service business command center, helping your team schedule work, dispatch crews, manage customers, track jobs, send updates, collect payments, request reviews, and improve visibility across every part of the business.
Track every job from request to completion.
Manage service requests, job details, estimates, assignments, notes, photos, task status, work history, customer updates, and completion records from one organized workspace.
Schedule teams with better visibility.
Coordinate technicians, employees, crews, dispatch activity, daily schedules, work assignments, follow-ups, availability, internal tasks, and field communication without scattered spreadsheets.
Move from estimate to payment.
Manage estimates, invoices, payments, expenses, customer billing, service agreements, renewals, project costs, and revenue visibility from one connected financial workflow.
Less chasing details. More completed jobs. Happier customers.
Schedule jobs, dispatch teams, assign work, track progress, and manage follow-ups in real time.
Manage estimates, invoices, payments, service agreements, job costs, and customer billing with better visibility.
Keep customers informed through text, email, portal updates, reminders, appointment notices, and completion follow-ups.
Collect reviews, referrals, feedback, and repeat-business opportunities automatically after completed jobs.
Grow your business with better organization, customer history, reporting, team visibility, and marketing follow-up.
Keep customers informed before, during, and after the job.
Send appointment reminders, arrival updates, job progress notes, completion messages, review requests, referral offers, invoice notifications, and follow-up campaigns through connected email, text messaging, and automation.
Turn completed jobs into stronger trust.
Use post-job communication, feedback routing, review requests, customer history, referrals, and marketing follow-up to strengthen your reputation and keep your business top of mind when customers need service again.
The foundation every service business starts with.
Brilliance One Core gives service businesses the essential modules to manage accounts, addresses, communication, automation, users, security, settings, and daily operational tools from one connected workspace.
Accounts
Centralize your client data. Manage relationships, track interaction history, and organize every touchpoint within a unified command center.
Manage Accounts →Automations
Put your growth on autopilot. Build intelligent workflows that handle repetitive tasks, trigger timely communications, and keep your team focused on what matters.
Configure Automations →Addresses
Manage your global directory with ease. Store, verify, and organize physical locations for clients, vendors, and facilities in one secure database.
Organize Addresses →Communications
Unify your voice. Manage email, SMS, MMS, campaigns, replies, tracking, and compliant message history from one connected communication center.
View Conversations →Security
Protect sensitive business data with role-based permissions, access monitoring, audit visibility, privacy controls, and hardened infrastructure built for modern security expectations.
Manage Privacy & Safety →Settings
Tailor your environment. Configure global preferences, manage branding, adjust system behavior, and align Brilliance One with your unique workflow.
Configure Environment →Tools
Enhance daily productivity with utility features for imports, exports, validation, secure data movement, operational cleanup, and efficiency-focused workflows.
Access Utilities →Users
Manage your team’s identity and access. Grant permissions, organize roles, personalize user experiences, and ensure every person has the tools they need to stay productive and secure.
Manage Team Access →Add the modules that help jobs, teams, and customers stay connected.
For plumbers, HVAC companies, cleaning services, electricians, landscapers, contractors, and other service businesses, these additional modules help manage billing, websites, employees, jobs, assets, customer communication, reviews, marketing, and operational reporting.
Accounting
Streamline your financial operations with precision. Manage ledgers, track expenses, and gain real-time insights into your business health.
Learn about Accounting →CMS
Take full control of your digital presence. Seamlessly create, manage, and publish content that resonates with your audience across every channel.
Manage Content →Human Resources
Support your most valuable asset. Streamline employee onboarding, manage records, track responsibilities, and cultivate a productive culture with a centralized people-management suite.
Manage Your Team →Projects
Maintain momentum from start to finish. Coordinate tasks, manage timelines, assign responsibilities, and track every milestone with collaborative project visibility.
Manage Projects →Technology
Manage the foundation of your digital stack. Track system assets, integrations, webhooks, uptime, infrastructure, and third-party connections that power your workflows.
Manage Infrastructure →Stop guessing. Start performing.
Deploy the same strategies, systems, and infrastructure built to help modern businesses generate leads, automate operations, protect data, and scale without unnecessary friction.
Engineered by Veterans. Trusted by Professionals.