Serve residents better. Simplify city operations.
Brilliance One helps towns, cities, municipalities, and public departments streamline resident services, manage requests, improve communication, coordinate departments, track projects, and deliver better outcomes from one secure, connected platform.
One system for resident services, communication, and public accountability.
Brilliance One is more than a CRM or light ERP. It becomes an operational foundation for local governments that need better transparency, cleaner service request tracking, stronger resident communication, department collaboration, asset visibility, project coordination, and data-driven reporting.
Build a clearer citizen record.
Manage resident profiles, contact information, communication history, service requests, documents, notes, feedback, and interaction records from one organized workspace.
Track service requests and work orders.
Manage maintenance, utilities, permits, inspections, complaints, facility requests, public works tasks, and internal assignments from submission to resolution.
Keep your community informed.
Send alerts, announcements, reminders, newsletters, emergency updates, meeting notices, event information, and service updates through connected email and text communication.
Help every department serve residents with more clarity and less friction.
Improve transparency by giving residents one place to submit requests, receive updates, and access information.
Reduce duplicated work across public works, utilities, permitting, recreation, administration, and leadership teams.
Engage citizens proactively with alerts, newsletters, feedback requests, event updates, and service notifications.
Use reports and dashboards to monitor response times, workloads, recurring issues, asset needs, and budget priorities.
Scale from a small town to a growing region by adding modules, users, departments, workflows, and integrations over time.
Give residents self-service access.
Allow residents to submit requests, check status, access resources, schedule appointments, pay fees, review announcements, and interact with departments online instead of relying on phone calls and paper forms.
Track what your community depends on.
Manage vehicles, equipment, infrastructure assets, public facilities, parks, halls, sports fields, rentals, maintenance history, condition reports, scheduling, and preventive maintenance.
Make municipal payments easier.
Support online payments for utilities, permits, facility rentals, taxes, fees, recreation programs, registrations, and other public services with secure receipts and integrated reporting.
Coordinate work across departments.
Plan capital improvement projects, infrastructure repairs, seasonal initiatives, department tasks, milestones, files, approvals, timelines, and team communication from one shared workspace.
The foundation every municipality starts with.
Brilliance One Core gives towns, cities, and departments the essential modules to manage accounts, communication, addresses, automation, users, security, settings, and daily operational tools from one connected workspace.
Accounts
Centralize your client data. Manage relationships, track interaction history, and organize every touchpoint within a unified command center.
Manage Accounts →Automations
Put your growth on autopilot. Build intelligent workflows that handle repetitive tasks, trigger timely communications, and keep your team focused on what matters.
Configure Automations →Addresses
Manage your global directory with ease. Store, verify, and organize physical locations for clients, vendors, and facilities in one secure database.
Organize Addresses →Communications
Unify your voice. Manage email, SMS, MMS, campaigns, replies, tracking, and compliant message history from one connected communication center.
View Conversations →Security
Protect sensitive business data with role-based permissions, access monitoring, audit visibility, privacy controls, and hardened infrastructure built for modern security expectations.
Manage Privacy & Safety →Settings
Tailor your environment. Configure global preferences, manage branding, adjust system behavior, and align Brilliance One with your unique workflow.
Configure Environment →Tools
Enhance daily productivity with utility features for imports, exports, validation, secure data movement, operational cleanup, and efficiency-focused workflows.
Access Utilities →Users
Manage your team’s identity and access. Grant permissions, organize roles, personalize user experiences, and ensure every person has the tools they need to stay productive and secure.
Manage Team Access →Add the modules that help public services run smoother.
For towns, cities, municipal departments, utilities, recreation teams, and public works organizations, these additional modules help manage payments, projects, assets, technology, scheduling, departments, resident communication, and operational reporting.
Accounting
Streamline your financial operations with precision. Manage ledgers, track expenses, and gain real-time insights into your business health.
Learn about Accounting →Projects
Maintain momentum from start to finish. Coordinate tasks, manage timelines, assign responsibilities, and track every milestone with collaborative project visibility.
Manage Projects →Technology
Manage the foundation of your digital stack. Track system assets, integrations, webhooks, uptime, infrastructure, and third-party connections that power your workflows.
Manage Infrastructure →Stop guessing. Start performing.
Deploy the same strategies, systems, and infrastructure built to help modern businesses generate leads, automate operations, protect data, and scale without unnecessary friction.
Engineered by Veterans. Trusted by Professionals.